MedSquared FAQs – Frequently Asked Questions
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Below are the Frequently Asked Questions (FAQs) at MedSquared. If you still can’t find what you’re looking for, please chat with us or give us a toll-free call. We’d love to provide the information you need.
Who/What is MedSquared?
MedSquared is a 100% U.S.-based LLC that specializes in creating and managing social media content for clients throughout the health care industry. We develop a digital presence to help you communicate with patients, prospective patients and their families (as appropriate) through a variety of social media platforms.
MedSquared employs a diverse team of qualified content managers and social media specialists who spend hours researching, creating and managing written and graphic content for our clients. Our digital artists are our own world-class, professionally trained full-time employees.
Our management and executive teams are highly qualified professionals with over 15 years of experience in providing information and connecting with social media audiences.
Will I still be able to post things myself (in addition to what MedSquared posts) on my social media accounts?
We strongly encourage all clients to stay involved with their social media accounts and continue posting throughout their channels. In the end, nobody knows their practice or company better than our clients themselves.
Our team works closely with our clients to help promote better communication while working with them to create content that focuses on their patients and customers.
In Short, we don’t take over your accounts, we enhance them.
What should I do if I need something posted?
During the implementation phase, a customer service team member is assigned to each client to manage their account. This individual is accessible via direct email, support@medsquared.com, toll-free at (833) 470-0328, or through the chat feature on medsquared.com.
Clients should reach out through one of these methods, and a team member will work to schedule specific posts.
Can I speak with someone over the phone without enduring a long hold?
Our toll-free number is (833) 470-0328 and can be reached Monday through Friday, 8 am to 5 pm Pacific Standard Time. You may also reach us through the chat feature on our website, Facebook Messenger, DM on Instagram, or email us at support@medsquared.com.
Even easier, schedule time with us below!
Do I get to review the posts you create before they go live?
We do not have a review process; however you can always pause or ask to change any post at any time. With us creating and posting for hundreds of businesses every day, and with 99% of those businesses trusting in our expertise, we typically have happy customers that trust us with their content.
What social media channels do you post to on your clients’ behalf?
Initially, we setup your Facebook page, Instagram business channel, twitter, LinkedIn business page , Google MyBusiness and develop a strategy around your online reputation.
We ensure that the look and feel matches the established strategy, as well as the organization description, business hours, iconography, and banner images are properly in place. Then, up to 3 times weekly we post to Facebook, Instagram & Twitter channels, with once monthly posts to facebook & instagram stories, as well as instagram reels.
Are your services tax-deductible?
YES! The IRS allows you to deduct marketing expenses used to generate or retain clients/customers. These expenses qualify as an ordinary, reasonable and necessary tax deduction. When done professionally, marketing and advertising can produce a high return on investment (ROI). Between the tax deductibility of our fees and the ROI produced by effective social media marketing, the cost of our services should be minimal.
Sole Proprietorships & Single-Member LLCs
Sole proprietorships and single-member LLCs, advertising expenses are recorded on Line 8 in Part II- Expenses of Schedule C.
Partnerships and Multiple-Member LLCs
Partnerships and multiple-member LLCs record their advertising expenses in Line 20 in the Other Deductions section of Form 1065: Partnership Income Tax Return.
Corporate Tax Return
Corporations filing a Corporate Tax Return report advertising expenses on Form 1120: Corporate income tax return on Line 22.
You should consult your own tax, legal and accounting advisors before engaging in any transaction.
How does the MedSquared Service Plan work?
Our service plan consists of two phases, implementation and management.
Implementation (One-Time Fee)
During this phase, our team goes through an extensive onboarding process to get the client’s social media profiles up and squared away. This includes a robust audit of any existing social media presence, then the development of post styles and other engagement strategies. The Implementation phase has a completion timeline of 20 business days. Upon its completion, clients are automatically transitioned into the Monthly Management portion of the service plan.
Management (Monthly Fee)
The Monthly Management phase delivers the ongoing creation and delivery of new content, maintenance and support for our clients’ social media channels. Our team continues to create unique posts each month to keep clients’ social media followers informed and engaged. The Management phase is automatically billed monthly. For detailed benefits, please view our Service Plan.
Do I need to sign a contract?
Yes, however you can cancel at anytime! We ask for a deposit and a 12-month contract, so that we can better help you connect with your patient base, but you can always cancel if you choose to. See our plan page for more information.
Is there a discount for prepaying?
Because the price is so affordable, we do not offer any discount for prepaying an annual contract. In addition, locking in the monthly rate will ensure that your pricing will remain the same throughout your contract. Have questions? Call one of our specialist and they will sign you up! 1-833-470-0328
If I continue past 12 months, do I need a new contract?
No, you will continue unless you cancel your monthly payment. You will never be charged another deposit either, just the same monthly rate you are paying now.
Will my account be automatically billed each month?
Yes! When you sign up, we ask that you pay the initial deposit and then save your Credit Card or ACH information on file. Each month your account will then be billed the monthly fee.
Will my credit card information be safe?
Absolutely! Our credit card processing system (Stripe.com) is PCI DSS compliant. PCI DSS is the global security standard for all entities that store, process, or transmit cardholder data and/or sensitive authentication data. PCI DSS sets a baseline level of protection for consumers and helps reduce fraud and data breaches across the entire payment ecosystem. It is applicable to any organization that accepts or processes payment cards.
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